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Help and FAQ
Registration FAQs
- If your company is a Solution Partner, visit the registration page to get started.
- If your company is not registered as a Solution Partner, or if you want to learn if your company is qualified to join, visit the program page to learn more about the program’s requirements.
Note: An Adobe ID is required to register for the program. See How do I create an Adobe ID to learn more.
If you don’t have an Adobe ID, visit the Adobe ID page and follow the instructions to create one using your corporate email address.
A personal email address, shared inbox, or distribution list can’t be used to join the Solution Partner Program.
- Visit the registration page to get started.
- Enter your corporate email to check if your company is a Solution Partner. If you cannot find your company, then apply for your company to join the program.
- Sign in with your Adobe ID (corporate email) and password.
- Complete the required information on the registration form.
- Review and accept the agreement’s terms and conditions.
- Click Register to submit the form.
An onscreen message will confirm successful registration. If you joined an existing account, you can sign into the Portal.
For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.
- Go to https://accounts.adobe.com/.
- Log in using your current Adobe ID and password (if you are already logged in, you will not be asked to enter this again).
- In the Overview section, under Account, click Edit.
- Under Adobe ID, add your new email address.
- Click Save.
- Contact our support team so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact our support team.
*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.
The new company application process usually takes 2-3 days for the application to be reviewed, plus additional time for the Compliance review and approval. Follow the steps below to have your company join the Solution Partner Program.
1. Register with an Adobe ID that’s connected to your corporate email
Your Adobe ID email address must match your corporate email. Adobe IDs associated with personal emails are not accepted.
To change your Adobe ID email address, sign in to your account. Once changed, visit the registration page to get started by entering your updated Adobe ID email address. Alternatively, you can start registration using your corporate email address, and then create a new Adobe ID during the registration process itself.
2. Initial application registration and approval
Complete the new company application. New applications get reviewed within three business days. Once reviewed, we’ll send you an email with the next step.
3. Business Compliance Training and Questionnaire
After your initial application is approved, we’ll send you a link to the Business Compliance Training & Questionnaire. Once you complete it, Adobe Compliance will review and approve it within three business days.
See the Business Compliance Training FAQ to learn more.
4. Start exploring the Partner Portal
When your Business Compliance Training & Questionnaire is approved, you’ll receive a welcome email, and can sign in to the Solution Partner Program Portal. You can also invite your team to join.
Within a few days, an Adobe representative will call to offer you a brief orientation. This call is a great way to quickly understand your new benefits as a partner, or to ask questions you might have about the program.
Individuals who work for Adobe partners: There is no fee to join your company’s account.
Partner Companies: There is no fee to join the Adobe Solution Partner Program at the Community level. Fees and benefits vary by level. Fee details are available to registered Solution Partners.
Individuals: You can join your company’s account if it belongs to the program. If your company isn’t a member, then you or another appropriate primary contact can start the new company registration process.
Companies: Partnership requirements and benefits are listed on the Levels and Benefits page.
If you aren’t sure if you should be the primary contact, then please share our program with someone (often the practice lead, CMO, or other decision maker) who would like to use the Solution Partner Program’s benefits. Once they complete the new company registration process, then anyone from your practice can join.
If you have questions about joining, contact our support team or chat with a support representative.
The Adobe Solution Partner Program is for companies who co-sell, implement and support Adobe Experience Cloud. To view all partner programs, please visit http://www.adobe.com/partners.
Login FAQs
You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact our support team.
If you have received your Welcome email, follow these steps:
- Click Sign in
- On the Log in page, enter your (corporate) Adobe ID email address and password; a successful log in will bring you to the Homepage.
To reset your password, complete the following steps:
- Navigate to the Solution Partner Portal homepage and click Sign in.
- Select Forgot password?
- Click NEXT.
- Choose to receive a recovery email or text
- Click NEXT.
- Click the verification URL sent to your email from account-noreply@adobe.com within 72 hours (after which time it will expire), or enter the six-digit verification code sent to your phone to reset your password
- If you do not receive an email, please check your spam filter and make sure you can receive emails from account-noreply@adobe.com.
- If you do not see an email from account-noreply@adobe.com within 10 minutes, contact our support team for help changing your password.
- If you do not receive a six-digit verification code on your phone, contact our support team for help changing your password.
- Try to log in to the Solution Partner Portal using the Sign in button in the page header, and contact our support team if you cannot log in.
Levels and Benefits FAQs
Partner levels are automatically reviewed at the beginning of the year. If you meet the next level's requirements, and would like to have a manual review, please contact our support team and they will connect you with the appropriate partner manager.
Adobe provides resources to help partners build a successful practice. Visit the training page for information about training & certification opportunities, and other development resources.
The Adobe Solution Partner Program is for companies who co-sell with Adobe its Experience Cloud products. To review all Adobe programs, please visit https://www.adobe.com/partners.html.
The Solution Partner Program is designed for companies that put Adobe technologies to work through implementations, creative services, technological innovations, solution development, system integration and strategic thought leadership.
There is no fee to join the Adobe Solution Partner Program at the Community level. Fees apply to all other levels; See the Program Guide for fee details.
The BCTQ is an online training concerning Adobe’s Business Partner Code of Conduct and survey, which takes about 15-20 minutes to complete. Partner contact people can log in to Captivate Prime to enroll in and take the BCTQ.
Memberships do not expire while members meet their Partner-level requirements; however, Partnerships are reviewed once a year and inactive partnerships may be terminated.
Learn from Adobe experts with training delivered by Adobe Digital Learning Services. All partners can access instructor-led virtual training globally. Please reach out to SPPHelp via email or chat to receive a discount code
Partner SPP level discounts:
- 15% for Bronze partners
- 25% for Silver partners
- 30% for Gold and Platinum partners
Partners have certain requirements for different levels of the program. To learn more, visit our levels and benefits page.