Solution Partner Program members gain valuable access to benefits and resources that will help you grow your career and your business.
Become an Adobe partner
If your company is not an Adobe Solution Partner, the first step is to register. Once registered, your team can quickly join under your company’s membership.
Join an existing partnership
Join an existing partnership to access everything the program offers. From on-demand training and learning materials to resources specific to marketing, sales, and implementation, there’s something for everyone, in any role, to discover.
Are you an independent software vendor (ISV) or technology provider?
Adobe Technology partner program is tailored to meet the needs of technology and data companies.
- If your company is a Solution Partner, visit the registration page to get started.
- If your company is not registered as a Solution Partner, or if you want to learn if your company is qualified to join, visit the program page to learn more about the program’s requirements.
The new company application process usually takes 2-3 days for the application to be reviewed, plus additional time for the Compliance review and approval. Follow the steps below to have your company join the Solution Partner Program.
1. Register with an Adobe ID that’s connected to your corporate email
Your Adobe ID email address must match your corporate email. Adobe IDs associated with personal emails are not accepted.
To change your Adobe ID email address, sign in to your account. Once changed, visit the registration page to get started by entering your updated Adobe ID email address. Alternatively, you can start registration using your corporate email address, and then create a new Adobe ID during the registration process itself.
2. Initial application registration and approval
Complete the new company application. New applications get reviewed within three business days. Once reviewed, we’ll send you an email with the next step.
3. Business Compliance Training and Questionnaire
After your initial application is approved, we’ll send you a link to the Business Compliance Training & Questionnaire. Once you complete it, Adobe Compliance will review and approve it within three business days.
See the Business Compliance Training FAQ to learn more.
4. Start exploring the Partner Portal
When your Business Compliance Training & Questionnaire is approved, you’ll receive a welcome email, and can sign in to the Solution Partner Program Portal. You can also invite your team to join.
Within a few days, an Adobe representative will call to offer you a brief orientation. This call is a great way to quickly understand your new benefits as a partner, or to ask questions you might have about the program.
Individuals: You can join your company’s account if it belongs to the program. If your company isn’t a member, then you or another appropriate primary contact can start the new company registration process.
Companies: Partnership requirements and benefits are listed on the Levels and Benefits page.
Individuals who work for Adobe partners: There is no fee to join your company’s account.
Partner Companies: There is no fee to join the Adobe Solution Partner Program at the Community level. Fees and benefits vary by level. Fee details are available to registered Solution Partners.
If you aren’t sure if you should be the primary contact, then please share our program with someone (often the practice lead, CMO, or other decision maker) who would like to use the Solution Partner Program’s benefits. Once they complete the new company registration process, then anyone from your practice can join.
If you have questions about joining, you can contact our help team via chat or email at firstname.lastname@example.org.
The Adobe Solution Partner Program is for companies who co-sell, implement and support Adobe Experience Cloud. To view all partner programs, please visit http://www.adobe.com/partners.
If you don’t have an Adobe ID, visit the Adobe ID page and follow the instructions to create one using your corporate email address.
A personal email address, shared inbox, or distribution list can’t be used to join the Solution Partner Program.
If your company is already a Solution Partner, then it should only take a few minutes for you to join. If your company doesn’t have an account, then you or someone in a leadership role can register your company as a new partner.
- Visit the registration page to get started.
- Enter your corporate email to check if your company is a Solution Partner. If your company doesn’t have an account, then see New company accounts, below.
- If you don’t have an Adobe ID, then you can create one during registration. If you have an Adobe ID that’s associated with your corporate email, then you can sign in
- Complete the required information on the registration form.
- Review and accept the agreement’s terms and conditions.
- Click Register to submit the form.
An onscreen message will confirm successful registration. If you joined an existing account, you can sign into the Portal.
For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.
New company accounts
We are excited to have your company join us as a new Adobe Solution Partner. To learn more about the process, see What is the new company application process? to learn more.
- Go to https://accounts.adobe.com/.
- Sign in using your current Adobe ID and password (if you are already signed in, you will not be asked to enter this again).
- In the Overview section, under Account, click Edit.
- Under Adobe ID, add your new email address.
- Email SPPHelp@adobe.com so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
If you're an individual joining an existing company account, then you should be approved immediately. Use your corporate email address to register as a new member.
Brand new company process: See Registration FAQs > What is the new company application process? for information.
Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact SPPHelp@adobe.com.
*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.
You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact SPPHelp@adobe.com.
If you have received your Welcome email, follow these steps:
- Click Sign in
- Enter your (corporate) Adobe ID email address and password – a successful sign-in will bring you to the homepage.
To reset your password, complete the following steps:
- Navigate to the Solution Partner Portal homepage and click Sign in.
- Select Forgot password?
- Click NEXT.
- Choose to receive a recovery email or text.
- Click NEXT.
- Click the verification URL sent to your email from email@example.com within 72 hours (after which time it will expire), or enter the six-digit verification code sent to your phone to reset your password.
If you don't receive an email within 10 minutes, please check your spam filter and make sure you can receive emails from firstname.lastname@example.org. If the email isn't in your junk folder, then email SPPHelp@adobe.com for help changing your password.
Or, if you don't receive a six-digit verification code on your phone, email SPPHelp@adobe.com for help changing your password.
Business Compliance FAQs
The BCTQ is an online training concerning Adobe’s Business Partner Code of Conduct and survey, which takes about 15-20 minutes to complete.
Someone at your company needs to complete the BCTQ. See “Who should complete the BCTQ?” if you have any questions.
Limited Portal access: If the BCTQ is not completed or is pending approval, your Partner Portal access rights will be limited to Community Partner level. This means you won’t be able to access certain benefits until the BCTQ is approved.
Adobe has always been committed to integrity, ethical business practices and compliance with the law in every aspect of Adobe’s operations and in every market, as expressed in the Adobe Business Partner Code of Conduct. This helps Adobe ensure its partner ecosystem adheres to international anti-corruption laws and follows the same standards as Adobe.
The BCTQ must be completed by a partner contact person (“Partner Contact”) who has read and is familiar with the Adobe Business Partner Code of Conduct guidelines and agrees to adhere to Adobe’s Business Partner Code of Conduct while working with Adobe.
To complete the BCTQ, please log into Captivate Prime, choose “Adobe Partner Code of Conduct”, select “Enroll”, and then “Start”. If you have problems accessing Captivate Prime or don’t see the Adobe Partner Code of Conduct link after logging in, please contact SPPHelp@adobe.com
The Partner Contact may complete the BCTQ by,
- Registering for the Solution Partner Program by following these steps, and taking the BCTQ Adobe Partner Code of Conduct module in Captivate Prime; or
- Sending a request to Adobe Compliance at CPSurvey@adobe.com. The request should include the Partner Contact’s name and email address and a request for a custom BCTQ link to be sent directly to Partner Contact. This second option does not require the Partner Contact to register in the Solution Partner Portal
Adobe requires the BCTQ to be completed once every two years.
About 15-20 minutes.
Generally, it takes Adobe Compliance (CPsurvey@adobe.com) 1 - 4 business days to process the BCTQ. Depending on survey responses, further review may be required and may take up to an additional 10 business days.
The BCTQ includes questions about the partner’s company, partner company’s ownership, key principals, conflicts of interest, anti-corruption, and anti-bribery. If you’d like a list of the survey questions before taking the BCTQ, please email a request to CPSurvey@adobe.com.
Yes, every partner who transacts business with Adobe must complete the BCTQ. If your parent company can comply on behalf of your organization, please have the parent company send an email confirming this authority along with the legally accurate name and address of the subsidiary to CPsurvey@adobe.com.
Levels and benefits
There is no fee to join the Adobe Solution Partner Program at the Community level. Fees apply to all other levels; See the Program Guide for fee details.
Memberships do not expire while members meet their Partner-level requirements; however, Partnerships are reviewed once a year and inactive partnerships may be terminated.
Partners have certain requirements for different levels of the program. To learn more, visit our levels and benefits page.
Partner levels are automatically reviewed at the beginning of the year. If you meet the next level's requirements, and would like to have a manual review, please reach out to SPPHelp@adobe.com and our help team will connect you with the appropriate partner manager.
Adobe provides resources to help partners build a successful practice. Visit the training page for information about training & certification opportunities, and other development resources.
The Adobe Solution Partner Program is for companies who co-sell, implement and support Adobe Experience Cloud. To see all Adobe partner programs, please visit http://www.adobe.com/partners.