Partner Directory FAQ

The Partner Directory benefit allows partners to self-publish their listing information exactly as they want it displayed for customers who search service providers. Partner Directory  is a public website and one of the most highly visited pages on our entire site—visitors include both your customers and potential customers—so be sure your organization is listed!

Once you create your listing, Adobe will add your organization’s credentials, Specializations, and Accredited and Rapid Deployment solutions, so potential customers can see your Adobe product expertise.

This benefit is available to all partners at the Bronze level and above, provided they complete all required areas under the company profile.

 If you are the Primary Contact representing your company's partnership with Adobe, follow these steps to apply to be listed in the Partner Directory:

  1. Sign in to the Solution Partner Portal.
  2. Once signed in, click on the profile icon at the top, then Manage company account.
  3. On the left side, click Partner Directory listing.
  4. You can also access the Partner Directory listing directly here.
    Note: Partner Directory listings can be applied and edited only by Primary Contacts.
  5. Then click Create a listing.
  6. Complete all mandatory fields. You can also add optional content such as success stories, videos, datasheets, and white papers, or other links to your company’s website.
  7. Click Save to save your completed fields. You can return to edit your listing later.
  8. On page 4, you can click Preview listing to preview your listing in a new window. To make changes, click Previous step.
  9. Review the information you have added, and on the last page, click Submit. (Make sure you do this; otherwise, your listing will not be submitted.)

When you return to the Partner Directory Listing, the status of your application will be Application under Adobe review. At this time, you can preview our listing, but you cannot make any further edits until your listing is published. You will receive an email once your listing is published.

If you have questions about this process, please submit a request to our support team or chat with a support representative.

The Partner Directory benefit is only available to partners at the Bronze level and above.

However, Adobe does not create a listing on your company’s behalf. Partners must complete the Partner Directory form to create a listing. Only Primary Contacts may complete the application.

To find your company’s primary contact,

  1. Sign in to the Solution Partner Portal.
  2. Once signed in, click on the profile icon at the top, then Manage company account.
  3. On the left side, click designations.
  4. You can also access the designations directly here.

You can also submit a request to our support team or chat with a support representative.

We recommend that partners update their profiles regularly. To edit a listing in the Partner Directory:

  1. Sign in to the Solution Partner Portal.
  2. Once signed in, click on the profile icon at the top, then Manage company account.
  3. On the left side, click Partner Directory listing.
  4. You can also access the Partner Directory listing directly here.
    Note: Partner Directory listings can be applied and edited only by Primary Contacts.
  5. Then click Modify existing listing.
  6. Edit the fields you want to update and on the last page, click Submit.

The status of your Partner Directory listing will change to Application under Adobe review until the form is approved. Once the form is approved, the new changes will overwrite your existing listing on the Partner Directory with the latest ones.

Updates to an existing Partner Directory listing are usually approved within two business days. You will receive an email when your edited listing is published.

Tips:

  • Save your work often. Click Save to keep all your progress or so you can return later.
  • You must click Submit to send any updates to us for final approval.

Most listings or updates are published within two business days. The primary contact can sign in to check on the status.

To check the status

  1. Sign in to the Solution Partner Portal.
  2. Once signed in, click on the profile icon at the top, then Manage company account.
  3. On the left side, click Partner Directory listing.
  4. You can also access the Partner Directory listing directly here.
  5. Check the status column in the table. 

Status definitions overview

Status

Definition

Draft 

Your application is in progress and has not been submitted for review. Please complete all required fields and click Submit when you are ready to send for review.

Application under Adobe review

Your details have been submitted to the SPP Help team and will be reviewed within two business days.

Published

Your Partner Directory listing is approved and has been published in the Partner Portal.

Rejected

Your application is rejected.  You should have received an email with an explanation of why. If you have questions, please submit a request to our support team or chat with a support representative. 

Your listing will be approved within two business days and posted within an hour after the status has changed to Published. You should also get an email notifying you that your listing is approved.

Your listing, once approved, will be posted on our Partner Directory.

Please submit a request to our support team or chat with a support representative.

Inquiries can be submitted via the Contact us option on the Partner Directory.

To check submissions

  1. Sign in to the Solution Partner Portal.
  2. Once signed in, click on the profile icon at the top, then Manage company account.
  3. At the top, click Customer Inquiries.
  4. You can also access the Partner Directory inquiries directly here.

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