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Introducing Adobe Architecture and Launch Services

New Architecture and Launch Services Required for Key Experience Cloud Deployments

Based on feedback from customers and Partners like you, we are implementing a required set of services to help ensure more successful Experience Cloud deployments. The pace of innovation creates challenging complexities as we work together to help our joint-customers tackle digital transformation. The new Architecture and Launch Services will help us jointly address these challenges with the right level of Adobe involvement and expertise at key project milestones.

Adobe’s Architecture and Launch Services will be sold to all customers who purchase Adobe Audience Manager, Adobe Experience Manager, as well as ALL multi-solution implementations. These service packages are mandatory for all such deployments that meet the thresholds outlined below, whether Customer-driven, Adobe-led or Partner-led.

Effective in EMEA on June 28, Architecture and Launch Services will be added to the following:

  • All multi-solution transactions over $100K Annual Sales Value (ASV)
  • Adobe Audience Manager transactions over $150K ASV
  • Adobe Experience Manager transactions over $500K ASV

These required services currently only apply to engagements in North America (as of May 1, 2017) and will be required in EMEA as of June 28, 2017.

There will be a LIVE Webinar for EMEA Partners on Architecture and Launch Services this month:

(A recording of a Webinar for North America Partners on Architecture and Launch Services can be accessed here.)

The Webinar will cover how to introduce these services into the sales cycle, benefits to Partners and available resources. You can also find an FAQ and Deck on the Adobe Solution Partner Portal. Stay tuned for information on the EMEA Webinar replay if you can’t attend live.

Please contact your Adobe Account Executive or Partner Manager if you have further questions. If you need help identifying these contacts for your account, please contact spphelp@adobe.com.