The Adobe LiveCycle ES and 4Point customer self-service solution offers telcos an opportunity to increase customer satisfaction and loyalty while reducing their operations costs.
The 4Point integrated criminal justice solution addresses the key challenges of integrating disparate information systems and making critical information accessible in a more secure and timely manner.
4Point developed LiveFill to simplify the call center agent user interface and to integrate disparate systems, including third-party applications, into one, seamless user experience.
Supporting an enhanced look and feel, improving navigation, and incorporating feature requests from commuters—such as e-commerce integration for online ticket purchases—Acquity suggested that Metra standardize on Web Experience Management from Adobe. Since the launch, the site has seen a 178% increase in hits per day.
The AST solution provides a multichannel communication platform, a flexible business process management system (BPMS) engine, and strong reporting and data analysis tools—all presented using an engaging user interface.
Aquiller, based on Arch's award-winning Forms Lifecycle Manager technology, allows customers to easily collect and classify busines content from across the enterprise, tapping into their SAP data.
The Cardinal Field Sales Automation solution streamlines the B2B sales process, eliminating paper, reducing errors, and integrating with back-end systems.
DEMCO needed a way to identify customers that had abandoned their shopping carts on DEMCO’s website. The company chose the Adobe Digital Marketing Suite, powered by Omniture®, to determine if customers left an item in a cart so that DEMCO could follow up and encourage them to complete their purchase.
Working with Adobe’s implementation partner, Ensemble, Workforce Development Programs staff created a resumé-building tool for the Virtual Job Fair application using Adobe LiveCycle ES. Under the e-Colorado.org umbrella, other departments are also being encouraged to use the Adobe tools to create more robust, functional Web pages. With Adobe CQ, program staff are granted rights to design within a certain area.
The Ensemble Quote to Cash solution provides an intuitive and professional Adobe® AIR® based quotation management solution enabling users to create quotations and allowing management to review and approve them.
In partnership with key healthcare professionals, Fortrus developed Mobius EMR, a modular solution aimed at moving hospitals and other healthcare organizations toward full electronic health records.
The Headstand Media scalable web design solution provides a centralized content management strategy within a strong brand framework, allowing different sites to maintain an individualized look and feel.
HeBS Digital achieves remarkable ROIs and builds award-winning websites for clients using the Adobe® Digital Marketing Suite, powered by Omniture®, and Adobe Creative Suite® 5 software.
The iDA MediaFoundry CEM 4 CRM solution provides companies with a service-oriented user experience, which aggregates back-end data and systems through an easy-to-use, unified application.
The impuls connect solution allows agents to conduct interviews with their customers in an online meeting using Adobe Connect web conferencing software.
Mitsubishi Motors Corporation uses Adobe Digital Marketing Suite for Web Experience Management, including Adobe CQ Web Content Management, to manage the delivery of its web-based content to convey its corporate message quickly and efficiently to partners and customers worldwide.
Vodafone's operating unit in the South Pacific, Vodafone Australia, partnered with digital marketing consultancy JBA Digital to deploy the Adobe Digital Marketing Suite, powered by Omniture, to make the online buying experience more seamless for customers, as well as less costly and more profitable for the company.
With assistance from the consulting and IT service group Logica, ESO implemented the Web Experience Management (WEM) from Adobe, and benefits from a centralized and flexible content development process for diverse groups of site contributors.
Logica has developed an integrated solution which meets the expectations of today’s highly discerning consumers and supports insurance companies in meeting their customers’ needs.
The Pico ACCS enables organizations to establish a two-way conversation with nearly one billion chat users who are familiar and comfortable with the channel.
Along with Razorfish, Terra chose the Adobe Digital Marketing Suite, powered by Omniture, as its enterprise-level platform for capturing data interactions and putting them in context of consumer behavior, media convergence, industry trends, and advertisers’ demand for ROI.
Working with its main digital agency, SapientNitro, Hyatt completed a rigorous evaluation of options for improving online customer experience, eventually selecting Adobe Web Experience Management solution, including Web Content Management, Digital Asset Management, Social Collaboration, and Multi-Site Manager capabilities.
SQLI developed a rich desktop application that combines the high performance of the Adobe Flash Platform with the business process capabilities of the existing SAP CRM system to provide a vastly simplified user experience.
The Seidor Electronic Official Gazettes solution automates and controls the entire publishing process-from the user interface to content collation to document reviewing and editing, and finally publishing the gazette.
Working with VML, its primary digital development agency, Premier Inn evaluated the options for its new web platform. Based on Java™ and other open technologies, Adobe CQ Web Content Management offered the flexibility the company was looking for, including easy integration with Premier Inn’s booking engine and other back-end systems.
A new dynamic, experience-driven website showcases the diversity, depth, and vibrancy of Singapore while integrating mobile, editorial, and social media content into a single platform. Through real-time insights, customer data, and multivariate testing tools, XM—the development partner working with STB—is able to constantly evolve and adapt the website to better understand user behavior and tailor experiences that suit consumer needs.
SapientNitro, an integrated marketing and technology services company and Adobe partner, has created EngagedNow, an end-to-end content management and delivery platform delivered as a managed service. Built for multichannel engagement and optimized for key verticals, EngagedNow delivers digital presence with integrated capabilities.