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Contact Adobe

Still have questions about the Solution Partner Program? Want to contact an Adobe associate about your next steps? Explore the FAQs below; if you still have questions, get in touch by sending an email or starting a live chat.


Email

Questions? Contact our support team at:

SPPHELP@adobe.com

Chat

Chat with an Adobe representative:

Questions? Let's chat!

             

Help and FAQ

Registration FAQs

How do I join the Solution Partner Program?
   
  • If your company is a Solution Partner, visit the registration page to get started.
  • If your company is not registered as a Solution Partner, or if you want to see if your company is qualified to join, visit the program page to learn more about the program’s requirements.
How do I register to join?
   
If your company is already a Solution Partner, then it should only take a few minutes for you to join. If your company doesn’t have an account, then you or someone in a leadership role can register your company as a new partner. 
 
  • Visit the registration page to get started.
  • Enter your corporate email to check if your company is a Solution Partner. If your company doesn’t have an account, then see New company accounts, below. 
  • If you don’t have an Adobe ID, then you can create one during registration. If you have an Adobe ID that’s associated with your corporate email, then you can sign in. 
  • Complete the required information on the registration form.
  • Review and accept the agreement’s terms and conditions.
  • Click Register to submit the form. 

An onscreen message will confirm successful registration. If you joined an existing account, then you can sign into the Portal.

For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.
 

New company accounts
We are excited to have your company join as a new Adobe Solution Partner. To learn more about the process, see the Registration FAQ for What is the new company application process?

How do I change my Adobe ID/ email address?
  1. Go to https://accounts.adobe.com/
  2. Log in using your current Adobe ID and password (if you are already logged in, you will not be asked to enter this again). 
  3. In the Overview section, under Account, click Edit. 
  4. Under Adobe ID, add your new email address. 
  5. Click Save. 
  6. Email SPPHELP@adobe.com so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
How long will it take to receive an update on the status of my application?
   

Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact SPPHELP@adobe.com.

*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.

Login FAQs

What if I can't log in?
   

You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact SPPHELP@adobe.com.

If you have received your Welcome email, follow these steps:

  1. Click Sign in
  2. On the Log in page, enter your (corporate) Adobe ID email address and password; a successful log in will bring you to the Homepage.
I forgot my password, what should I do?
   

To reset your password, complete the following steps:

  1. Navigate to the Solution Partner Portal homepage and click Sign in.
  2. Select Forgot password?
  3. Click NEXT.
  4. Choose to receive a recovery email or text
  5. Click NEXT.
  6. Click the verification URL sent to your email from account-noreply@adobe.com within 72 hours (after which time it will expire), or enter the six-digit verification code sent to your phone to reset your password 
  7. If you do not receive an email, please check your spam filter and make sure you can receive emails from account-noreply@adobe.com.
  8. If you do not see an email from account-noreply@adobe.com within 10 minutes, email SPPHELP@adobe.com for help changing your password.
  9. If you do not receive a six-digit verification code on your phone, email SPPHELP@adobe.com for help changing your password.
  10. Try to log in to the Solution Partner Portal using the Sign in button in the page header, and notify SPPHELP@adobe.com if you cannot log in.

Ready to become an Adobe partner?

Get started today with the Solution Partner Program.

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