Contact Adobe

Still have questions about the Solution Partner Program? Want to contact an Adobe associate about your next steps?
Explore the FAQs below; if you still have questions, get in touch by sending an email or starting an online chat.


Email

Questions? Contact our support team at:

SPPHELP@adobe.com

Chat

Chat with an Adobe representative:

 

Help and FAQ

Registration FAQs

How do I join the Solution Partner Program?
   
  • If your company is a Solution Partner, visit the registration page to get started.
  • If your company is not registered as a Solution Partner, or if you want to learn if your company is qualified to join, visit the program page to learn more about the program’s requirements.

Note: An Adobe ID is required to register for the program. See How do I create an Adobe ID to learn more.

How do I create an Adobe ID?
   
If you don’t have an Adobe ID, visit the Adobe ID page and follow the instructions to create one using your corporate email address.
 
A personal email address, shared inbox, or distribution list can’t be used to join the Solution Partner Program. 
I have an Adobe ID. How do I register?
   
  • Visit the registration page to get started.
  • Enter your corporate email to check if your company is a Solution Partner. If you cannot find your company, then apply for your company to join the program.
  • Sign in with your Adobe ID (corporate email) and password.
  • Complete the required information on the registration form.
  • Review and accept the agreement’s terms and conditions.
  • Click Register to submit the form. 

An onscreen message will confirm successful registration. If you joined an existing account, you can sign into the Portal.

For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.

How do I change my Adobe ID/ email address?
  1. Go to https://accounts.adobe.com/
  2. Log in using your current Adobe ID and password (if you are already logged in, you will not be asked to enter this again). 
  3. In the Overview section, under Account, click Edit. 
  4. Under Adobe ID, add your new email address. 
  5. Click Save. 
  6. Email SPPHELP@adobe.com so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
How long will it take to receive an update on the status of my application?
   

Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact SPPHELP@adobe.com.

*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.

Login FAQs

What if I can't log in?
   

You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact SPPHELP@adobe.com.

If you have received your Welcome email, follow these steps:

  1. Click Sign in
  2. On the Log in page, enter your (corporate) Adobe ID email address and password; a successful log in will bring you to the Homepage.
I forgot my password, what should I do?
   

To reset your password, complete the following steps:

  1. Navigate to the Solution Partner Portal homepage and click Sign in.
  2. Select Forgot password?
  3. Click NEXT.
  4. Choose to receive a recovery email or text
  5. Click NEXT.
  6. Click the verification URL sent to your email from account-noreply@adobe.com within 72 hours (after which time it will expire), or enter the six-digit verification code sent to your phone to reset your password 
  7. If you do not receive an email, please check your spam filter and make sure you can receive emails from account-noreply@adobe.com.
  8. If you do not see an email from account-noreply@adobe.com within 10 minutes, email SPPHELP@adobe.com for help changing your password.
  9. If you do not receive a six-digit verification code on your phone, email SPPHELP@adobe.com for help changing your password.
  10. Try to log in to the Solution Partner Portal using the Sign in button in the page header, and notify SPPHELP@adobe.com if you cannot log in.
What is the fee to join?

There is no fee to join the Adobe Solution Partner Program at the Community level. Fees apply to all other levels; fee details are available to registered solution partners. 

When do memberships expire?

Memberships do not expire while members meet their Partner-level requirements; however, Partnerships are reviewed once a year and inactive partnerships may be terminated.

How does partner leveling work?

Partners have certain requirements for different levels of the program. To learn more, visit our levels and benefits page.

How can a partner advance from Bronze to Silver level?

Partner levels are automatically reviewed at the beginning of the year. If you meet the Silver level requirements, and would like to have a manual review, please reach out to SPPHELP@adobe.com and our help desk will connect you with a Partner Sales Manager.

How can I build my Adobe practice?

Adobe provides resources to help partners build a successful practice. Visit the training page for information about training & certification opportunities, and other development resources. 

My company develops solutions using Adobe Creative Cloud and desktop products. Can we join this program?

The Adobe Solution Partner Program is for companies who co-sell with Adobe its Experience Cloud and Document Cloud solutions. To review programs designed for Creative Cloud and desktop products, please visit  http://www.adobe.com/partners and click on the information for the Technology Program. 

Ready to become an Adobe partner?

Get started today with the Solution Partner Program.

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