Your company is out of date with Adobe's Business Compliance requirements
Still have questions about the Solution Partner Program? Want to contact an Adobe associate about your next steps? Explore the FAQs below; if you still have questions, get in touch by sending an email or starting a live chat.
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Help and FAQ
If your company is already a Solution Partner, then it should only take a few minutes for you to join. If your company doesn’t have an account, then you or someone in a leadership role can register your company as a new partner.
An onscreen message will confirm successful registration. If you joined an existing account, then you can sign into the Portal.
For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.
New company accounts
- Go to https://accounts.adobe.com/.
- Log in using your current Adobe ID and password (if you are already logged in, you will not be asked to enter this again).
- In the Overview section, under Account, click Edit.
- Under Adobe ID, add your new email address.
- Click Save.
- Email SPPHELP@adobe.com so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact SPPHELP@adobe.com.
*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.
You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact SPPHELP@adobe.com.
If you have received your Welcome email, follow these steps:
To reset your password, complete the following steps:
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