Still have questions about the Solution Partner Program? Want to contact an Adobe associate about your next steps?
Explore the FAQs below; if you still have questions, get in touch by sending an email or starting an online chat.
Questions? Contact our support team at:
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Help and FAQ
Note: An Adobe ID is required to register for the program. See How do I create an Adobe ID to learn more.
If you don’t have an Adobe ID, visit the Adobe ID page and follow the instructions to create one using your corporate email address.
A personal email address, shared inbox, or distribution list can’t be used to join the Solution Partner Program.
An onscreen message will confirm successful registration. If you joined an existing account, you can sign into the Portal.
For program registrations, Adobe will review your application and contact you with the next steps. Please allow 7-10 days for review.
- Go to https://accounts.adobe.com/.
- Log in using your current Adobe ID and password (if you are already logged in, you will not be asked to enter this again).
- In the Overview section, under Account, click Edit.
- Under Adobe ID, add your new email address.
- Click Save.
- Email SPPHELP@adobe.com so that we can update your Partner account. Note that you will not be able to log in until SPPHelp has updated your account.
Application approvals take about 2-3 business days, after which you should receive an email with either an approval and list of next steps*, or a rejection with reasons for the decision. If you have not heard from us after one week, please contact SPPHELP@adobe.com.
*Upon approval of your initial application, you’ll receive a link to an online Business Compliance Training & Questionnaire. After this is completed, Adobe Compliance will review and approve it within 3 business days. Only after a Partner has been approved as well as completed and received Compliance approval, will they be officially approved into the program.
You must be registered and approved to log in — an Adobe ID alone is not enough. Be sure to only log in after you have received your Welcome email — if you haven’t received it within one week after you fully completed your registration, please contact SPPHELP@adobe.com.
If you have received your Welcome email, follow these steps:
To reset your password, complete the following steps:
There is no fee to join the Adobe Solution Partner Program at the Community level. Fees apply to all other levels; See the Program Guide for fee details.
Memberships do not expire while members meet their Partner-level requirements; however, Partnerships are reviewed once a year and inactive partnerships may be terminated.
Partners have certain requirements for different levels of the program. To learn more, visit our levels and benefits page.
Partner levels are automatically reviewed at the beginning of the year. If you meet the Silver level requirements, and would like to have a manual review, please reach out to SPPHELP@adobe.com and our help desk will connect you with a Partner Sales Manager.
Adobe provides resources to help partners build a successful practice. Visit the training page for information about training & certification opportunities, and other development resources.
The Adobe Solution Partner Program is for companies who co-sell with Adobe its Experience Cloud and Document Cloud solutions. To review programs designed for Creative Cloud and desktop products, please visit http://www.adobe.com/partners and click on the information for the Technology Program.
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