Frequently Asked Questions (FAQs)

The Partner Program is for interactive agencies, systems integrators, and independent software vendors who build customer experience solutions using the Adobe Digital Marketing Products, which include LiveCycle, Omniture, and CQ products.

There is no fee to join the Partner Program. However, partners at the Community level (entry level) will need to purchase a subscription to the Adobe Enterprise Developer Program (AEDP) for access to software and support. Software and support is not included as a benefit at the Community level.

Once accepted into the Partner Program, your membership will not expire as long as your company continues to meet the requirements for your level of partnership. Partnerships are reviewed annually, and if there is reason to believe your company did not meet the requirements of the program in the previous year, the program team will reach out to the primary contact person to determine how to proceed.

Please visit our "Partner Levels" page for more information on the commitments and benefits of our program.

Please contact your Adobe Partner Sales Manager. If you do not know who your Adobe Sales Manager is, please contact our help desk at spphelp@adobe.com.

The Solution Partner Program does not support developers creating solutions using Adobe desktop products.  If you have inquiries about Adobe desktop products, please send your questions to techpart@adobe.com.

Adobe does not offer free enterprise software. You have two options: subscribe to the Adobe Enterprise Developer Program; or use free trial software from Adobe’s Developer Center. CQ software is not available as a free trial.

Enterprise development software is available through the Adobe Enterprise Developer Program. Business Partners and above are eligible for complimentary subscriptions to the AEDP as a benefit of the Solution Partner Program.

If you have an Adobe Developer Program subscription, please visit the site for more information. If you don't have a subscription, please call 1 800.833.6687

Registration is a two step process:

• Step 1: Get an Adobe ID (if you don't already have one)
• Step 2: Use your Adobe ID to Register

To get started, visit the Adobe Solution Partner Program Portal, Adobe Partner Exchange (APEX), and follow these steps:

1. Register for APEX by clicking on the “Join Program” link in the header.
   
   


2. On the next page entitled "Register for the Solution Partner Program" accept the terms and click on the“Sign in/Create an Adobe Account” button.


3. This will bring you to the “Sign in” page (see screenshot below):
   
   

   If you already have an Adobe ID: Please login by entering your information on the right hand side of the screen as follows: Adobe ID: The email address you used to create your adobe ID (Please ensure that you are using your Corporate email address) Password: Option 1: If you remember your password – please type it in here. Password: Option 2: If you DO NOT remember your password – then click on the “Did you Forget Your Password” link and wait for a verification URL to be emailed to you which will allow you to reset your password. Once you have successfully reset your password, please start again from step #1 above - but this time enter the new password (that you just reset) in the Password field Click the yellow “Sign in” button

   
   
   

   If you do not have an Adobe ID: Click on the yellow “Create an Adobe Account” button on the left hand side of the screen Follow the steps in the Adobe ID creation wizard to create an Adobe ID (Please ensure that you are using your Corporate email address) Return to the "Join Program" link above Repeat the steps above under "If you already have an Adobe ID"

   
   
4. Successful login with your Adobe ID will bring you to the “Registration” screen. Select a program and continue to fill out the online registration form using your corporate email address.
   
   
5. This will bring you to the “Find Your Company” section. Select your company name using the company auto lookup box. As you start typing your company name, if you don’t find your company listed in the auto lookup box, click on the “Register the company” link to add a new company.
   
   
6. Accept the “Terms and Conditions” at the bottom of this form and click the “Add to Existing Registration” or “Submit Registration” button.
   
   
7. Once you have registered successfully, you will see a confirmation message on the next screen. In addition, you will receive a confirmation email right away (please check your spam filter if you don’t see the email).
   
   
8. We will review your application (please allow 2 weeks for the approval process) and if everything looks good - you will receive a "Welcome Kit" with your APEX login credentials.

The good news is that our registration process has single-sign-on enabled so you can register using your Adobe ID.  The bad news is that although you can use any email address to register for an Adobe ID, our process is a little more stringent.

Unfortunately, we can only process applications for individual users with authentic first and last names, and a corporate email address (not shared inboxes, email distribution lists or personal emails).

Please see the next FAQ for instructions on how to switch the email address associated with your Adobe ID -> to your corporate email address.

Once you have made this switch, you can use use your NEW corporate email address to register by clicking on the Join Program link in the header.

If your Adobe ID is currently associated with a personal email address and you would like to change it to your corporate email address, please follow the step-by-step instructions below to change the email address associated with your Adobe ID:

1. Please visit the Adobe ID “ Sign in” page
   
   
2. Sign in to your account by entering your information on the right hand side of the screen
   
   

   Adobe ID: The email address you used to create your adobe ID (Please ensure that you are using your OLD email address) Password: Option 1: If you remember your password – please type it in here. Password: Option 2: If you DO NOT remember your password – then click on the “Did you Forget Your Password” link and wait for a verification URL to be emailed to you which will allow you to reset your password. Once you have successfully reset your password, please start again from step #1 above - but this time enter the new password (that you just reset) in the Password field Click the yellow “Sign in” button




3. Successful Login should bring you to the “My Adobe” page. Once here, click on the “My Information” link
   
   
   
   
4. This should bring you to the “My Information” page. Once here, go to the “My Adobe ID" section and enter your “new” Adobe ID and/or Password information
   
   
   
   
5. Click on the blue “Save My Changes” button
   

Once you submit the registration form, there will be 2 indicators to let you know if your registration was successful, as follows:

1. You should see an on-screen confirmation message on the next screen that reads: "Congratulations! You have successfully registered for the Adobe Solution Partner Program!.."
   
   
2. In addition, you will receive a confirmation email right away acknowledging that we have received your application.

If you are not receiving our emails, our messages may be getting filtered-out by your email client. It is possible that your email server is rejecting our IP addresses.  Please ensure that your corporate email servers "whitelist" or allow emails from the following IP addresses:

• 96.43.144.64 to 96.43.144.65

• 96.43.148.64 to 96.43.148.65

• 202.129.242.64 to 202.129.242.65

• 204.14.232.64 to 204.14.232.79

• 204.14.234.64 to 204.14.234.79

If you continue to have problems please contact the help desk at spphelp@adobe.com.

At this time, the application approval processing is taking approximately two weeks. At the end of two weeks you should receive an email notification from us either approving or rejecting your application.

Please note: We provide reasons for rejecting applications, and we provide next steps for applications that are approved.

If it has been two weeks since you registered, and you still have not heard from us, please contact our help desk at spphelp@adobe.com

Please contact our help desk at spphelp@adobe.com

Please Note:

• Registration is a pre-requisite for Login
• Please do not try to Login with your Adobe ID unless you have gone through the Registration and Approval Process
• Once you have registered, and your application has been approved, you will receive a "Welcome Kit" with your Login credentials
• This is the only indicator that you are cleared for Login

That being said, here are the steps for Login:

1. Login to APEX by clicking on the “Partner Login” link in the header
   
   



2. This will bring you to the “Sign in” page (see screenshot below)
   
   

   Since you already have an Adobe ID: Please login by entering your information on the right hand side of the screen as follows: Adobe ID: The email address you used to create your adobe ID (Please ensure that you are using your Corporate email address) Password: Option 1: If you remember your password – please type it in here. Password: Option 2: If you DO NOT remember your password – then click on the “Did you Forget Your Password” link and wait for a verification URL to be emailed to you which will allow you to reset your password. Once you have successfully reset your password, please start again from step #1 above - but this time enter the new password (that you just reset) in the Password field Click the yellow “Sign in” button




3. Successful login with your Adobe ID should bring you to the "Salesforce Benefits Administration Dashboard"
   
   
   

If you forgot your password, or to reset your password:

1. Go to APEX and click on the “Partner Login” link in the header
   
   
2. This will bring you to the “Sign in” page (see screenshot below)
   
   

   Click on the “Did you Forget Your Password” link




3. On the next page, enter your Adobe ID and click on the "Send Email" button
   
   
   
   
4. Wait for an email to be sent to you containing a verification URL. If you do not receive this email, please check your spam filter to ensure that it is set up to receive emails from cs-auto@adobe.com. Please note that for security reasons, this link will expire 24 hours from the time it was sent.
   
   


5. Click on the URL in this email and follow the instructions to create a new password.